Another Live Role from NQB
IT Support Technician
Job Reference | NQB_ITS009_JOB |
Location | Cheadle Hulme (SK8) |
Job Type | Permanent |
Salary | up to £25k per year |
2 full time, perm IT Support Engineers are needed for an IT support company in Cheadle Hulme.
• Providing support via phone, remote access & on-site service
• Resolving service request relating to PC, network, infrastructure, hardware & software
• Working with their helpdesk systems to accurately record, track & update tickets & keep customers informed of progress
• Working within their monitoring software to proactively identify & head-off potential issues
• Ensure all incoming requests (eg requests for tech support & services) are accurately recorded on their call logging system so that full historical information & data is available
• Manage the lifecycle of all incoming requests through to successful resolution, including managing request priorities & target resolutions accordingly
• Install & configure computer hardware, software operating systems & apps, networks, printers, scanners & associated techs
• Set up new users’ accounts & profiles & deal with password issues. • Troubleshoot system & network problems & diagnose & solve hardware/software faults
• Support the roll-out & implementation of new applications & technology
• Plan & undertake scheduled routine maintenance checks & upgrades
• Respond to breakdowns within agreed call out time scales, repairing equipment & replacing parts
• Obtain replacement or specialist components, fixtures or fittings in accordance with their internal quoting & purchasing procedures
• Engage with admin duties including maintaining records of hardware service tags & software licences etc
• Manage stocks of equipment, consumables & other supplies accordingly
• Understand customer demand & expectation in line with their ethos of high standards of customer satisfaction
• Ensure that all deadlines are met in a timely manner & customers/colleagues are kept informed of progress
• Whilst adhering & respecting confidentiality policies & intellectual property (IP) rights, to support others & share information with others in order develop & promote excellent service delivery through teamwork
• Contribute to team meetings & events as and when required
• Liaise with other departments & 3rd party channels in order to resolve queries efficiently & promptly
• Ensure that personal workspace is kept clean & tidy at all times, all personnel to respect company property & report misuse of company property to their line manager accordingly
• Remain up to date with professional knowledge by participating in training opportunities & reading technical publications
• Ensure that all H&S procedures are effectively carried out & risk assessments are undertaken & safe systems of work is adhered to, including those which apply to their customers when working onsite
• To act at all times to promote equality & diversity ensuring inclusive & integrated services.
• To be an active participant in groups, meetings & events
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